• Enter coupon code at checkout.
  • 20% off discount will be deducted after code is applied. Up to 30% off Clearance items after code is applied.*
  • Limit one coupon code promotion per purchase. Coupon codes may not be combined.
  • The value for each item returned will be reduced to reflect the value of the discount or promotion applied to the original order.
  • Previously used discounts and promotion codes cannot be applied to the sale of a different item or future order.
  • We do not make price adjustments on previously purchased items.
  • Shipping promotions are extended to the Continental US ONLY.
  • Promotional shipping discounts are based on the “Grand Total” in the shopping cart.
  • Offers may be modified or discontinued at any time without notice.
  • All promotions end at 11:59 PM EST on listed end date.

* This code applies to any style

Customer Service

Shipping

Shipping and handling charges are determined by the merchandise dollar amount of your order after any coupon or discount deductions are applied.  Charges are calculated before taxes.  These charges are determined during the checkout process. Please refer to the chart below for shipping and handling rates.  To see the actual costs for your specific order, please continue shopping and begin your checkout.

Free Shipping

Free shipping based on orders over $75 not including taxes or shipping charges. If you select free shipping, your order will be sent standard delivery.

Shipping Costs

Additional charges may apply for shipments to AK, HI.

We do not accept international orders, except for CANADA and MEXICO only..

Free shipping promotions are extended to the Continental US ONLY.

  Domestic Canada Mexico
Merchandise Subtotal Standard Delivery 2nd Day Delivery Next Day Delivery Standard Delivery Priority      6-10 days Express      3-5 days Standard Delivery Priority      6-10 days Express      3-5 days
Up to $25  $        7.00  $      22.00  $      37.00  $        8.00  $      26.00  $      38.00  $      11.00  $      31.00  $      41.00
$25.01 - $40  $        8.00  $      23.00  $      38.00  $        9.00  $      27.00  $      39.00  $      12.00  $      32.00  $      42.00
$40.01 - $50  $      11.00  $      26.00  $      41.00  $      12.00  $      30.00  $      42.00  $      15.00  $      35.00  $      45.00
$50.01 - $75  $      13.00  $      28.00  $      43.00  $      14.00  $      32.00  $      44.00  $      17.00  $      37.00  $      47.00
$75.01 - $100  $      15.00  $      30.00  $      45.00  $      16.00  $      34.00  $      46.00  $      19.00  $      39.00  $      49.00
$100.01 - $150  $      20.00  $      35.00  $      50.00  $      21.00  $      39.00  $      51.00  $      24.00  $      44.00  $      54.00
$150.01 - $175  $      22.00  $      37.00  $      52.00  $      23.00  $      41.00  $      53.00  $      26.00  $      46.00  $      56.00
$175.01 - $200  $      24.00  $      39.00  $      54.00  $      25.00  $      43.00  $      55.00  $      28.00  $      48.00  $      58.00
$200.01 - $250  $      29.00  $      44.00  $      59.00  $      30.00  $      48.00  $      60.00  $      33.00  $      53.00  $      63.00
$250.01 - $300  $      35.00  $      50.00  $      65.00  $      36.00  $      54.00  $      66.00  $      39.00  $      59.00  $      69.00
$300.01 - $400  $      40.00  $      55.00  $      70.00  $      41.00  $      59.00  $      71.00  $      44.00  $      64.00  $      74.00
$400.01 - $500  $      45.00  $      60.00  $      75.00  $      46.00  $      64.00  $      76.00  $      49.00  $      69.00  $      79.00
Over $500  $      50.00  $      65.00  $      80.00  $      51.00  $      69.00  $      81.00  $      54.00  $      74.00  $      84.00

 All prices are in US dollars.

Shipping carriers are chosen at our sole descretion for several reasons and designed to benefit our customers.

Shipping Times

Standard Delivery:  Order by 2:00 PM EST, item(s) will arrive within 2-9 business days via ground delivery. 

2nd Day Delivery:  Order by 11 am EST, item(s) will arrive* in 2 business days.  * Signature Required *

Next Day Delivery:  Order by 11 am EST, item(s) will arrive* the next business day. * Signature Required *

We do not ship orders after 4 PM EST Monday-Friday or at any time on Saturday, Sunday or holidays.

* Be sure that someone is available to receive your package.  Leading Lady will not be responsible for delays due to undeliverable packages.

Shipment Confirmation

On the day your order is shipped, we will send you an email confirming the shipment. 

Return Policy

You may return unworn merchandise (in resalable condition) with all tags attached within 30 days for a refund.

Any credits will be issued to the credit card used for the purchase. Please allow up to two billing cycles for a refund to appear on your credit card statement.

The original shipping and handling charges are not refundable unless an error occurred on our part in shipping your order.

Please allow 15-20 business days to receive and process your return.

How to Return Goods

Please follow the easy instructions on the return form included with your order. Returns must be received within 30 days of the shipment date, along with the enclosed return form.

Please send your package, including the return form, to the address below.  We encourage you to return via a prepaid, insured, traceable method.  We are not responsible for lost returns.

Leading Lady Returns

P.O. Box 850

100 Trowbridge

Neoga, IL 62447 USA

 

Returning Intimate Apparel

Make sure all tags and packaging are intact, and that items are packaged to protect their shape.

Do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable.

We reserve the right to refuse returns on items that may not meet hygiene and health regulations or that are not in resalable condition.

Errors or Damaged Merchandise

In the unlikely event that you receive damaged or incorrect items, simply contact our customer service department and request a prepaid label. Upon receipt of the label, return the item(s) along with a note of explanation. Our mistake will cost you nothing.

Exchanges

You may return unworn merchandise (in resalable condition) with all tags attached within 30 days for an exchange.  A credit card number will be required to process your exchange to cover differences in product cost.

The original shipping and handling charges are not refundable.  However, there are no additional shipping charges for the replacement order.

Only one exchange per original order is allowed.

Please allow 15-20 business days to receive and process your exchange.

We cannot guarantee availability on the item you request as an exchange.  If it is not available, we will notify you and your return will be processed and credited to your original form of payment.

Exchange of different styles will be processed as a new order and charged according to the price and terms at the date of the actual exchange.

Late Returns

If more than 30 days have passed since your package shipped and you would like to return any of your items, we reserve the right to accept or refuse them. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.

Final Sale Items

Items ending in a sale price of $.99 are FINAL SALE items. These items are non-returnable, non-refundable and non-exchangeable.

Discounts and Promotions

The value for each item returned will be reduced to reflect the value of the discount or promotion applied to the original order.

Previously used discounts and promotion codes cannot be applied to the sale of a different item or future order.

Only one coupon code promotion may be used at a time.

Online Price Adjustments

We do not do price adjustments on previously purchased items.

Be in the know about Leading Lady promotions and news.