Shipping & Returns Policy
Free Shipping on US orders $65+
We offer free shipping via USPS ground for any purchase amount of $65 or more for shipping within the United States. The purchase amount that qualifies for free shipping is after discounts and before tax.
Shipping Costs
For online orders less than $65, we charge a flat fee of $8.99. Express and additional shipping methods are available to choose from at check out.
We currently accept international orders for CANADA and MEXICO. Shipping options will appear at checkout with two choices: UPS Worldwide Saver or UPS Worldwide Express.
Please note that orders can take up to 5 days to be processed. Estimated shipping time is based on the date and time the product leaves our warehouse. You will receive a confirmation email with tracking information once a shipment has been sent. All prices are in US dollars.
Shipping Options
|
Shipping within U.S. |
||
|---|---|---|
| $8.99 | < $65 order value | USPS Ground |
| Free | > $65 order value | USPS Ground |
| Fastest Shipping, Calculated at Checkout (Up to 5 Days) | USPS Priority | |
|
Shipping to Canada/Mexico |
||
| 2 Business Days + Order Processing Time (up to 5 business days) | UPS Worldwide Saver | |
| 1 Business Day + Order Processing Time (up to 5 business days) | UPS Worldwide Express | |
Orders are processed and shipped Monday through Friday till 4pm CT (excluding holidays). Leading Lady cannot be responsible for delays due to undeliverable packages.
Returns
We will happily accept your unworn merchandise (in resalable condition) for return or even exchange within 30 days of shipment.
Refunds will be issued to the original form of payment. Please allow up to two billing cycles for a refund to appear on your credit card statement. The original shipping and handling charges are not refundable.
Please allow 15-20 business days to receive and process your return.
NOTE: We do offer free returns for select items. Customers returning from Alaska, Hawaii, Puerto Rico and Canada are responsible for return shipping. We also do not accept partial returns or exchanges for ANY value pack or bundled items.
How to Start a Return
To return an item for refund, log on to “leadinglady.com”. At the bottom of our home page, click on “Start a Refund or Exchange” under "Customer Service" or CLICK HERE. Enter Customer Order # (SHPF) and email address and follow the instructions for the items you are returning.
A prepaid shipping label will be sent to you via email. Print the return label and affix to the package containing the items you are returning. Please allow 15-20 business days to receive and process your return. If you have any questions, please contact customercare@leadinglady.com.
Late Returns
If more than 30 days have passed since your package shipped and you would like to return any of your items, we reserve the right to accept or refuse them. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.
Bundles
Bundles are products that contain two or more items offered for sale at one everyday value price. If you are not fully satisfied with your value pack purchase, we accept returns for the total value pack contents only. We do not accept partial returns.
Discounts and Promotions
The value for each item returned will be the same as at the time of purchase, inclusive of any discount or promotion applied to the original order.
Only one coupon code promotion may be used at a time. Price adjustments on previously purchased items are not available.